Hello Job Seekers, Today I am going to share Job Openings For Freshers for the role/position of GTLO Customer Support Analyst at Deloitte.
Deloitte Off Campus Jobs 2022 | Deloitte is looking for both fresh graduates and people with experience. It is the best chance for people with Bachelor’s and Master’s degrees to join a well-known company like Deloitte and start their career at Deloitte careers.
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Deloitte Off Campus Jobs 2022 Freshers as GTLO Customer Support Analyst
Deloitte is looking for people to fill the position of GTLO Customer Support Analyst. The company is looking for new employees in Hyderabad, Telangana, IN.
Before applying, job seekers are asked to read all of the important information about the job. Before applying for the job, the person should read the qualifications details/eligibility criteria. This is a fantastic opportunity for both recent graduates and experienced professionals.
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|Role/Position||GTLO Customer Support Analyst|
|Job Location||Hyderabad, India|
|Salary Package||6 LPA|
|Job Category||AI & Analytics – US GLOBAL REIMBURSEMENTS|
|Experience||0-1 Year || Freshers|
Roles & Responsibilities For Support Analyst
This job is responsible for providing Service Support for different software applications with a high level of customer satisfaction, expertise, accuracy, and on-timeliness.
Keep users informed about the status of their Incidents at set times. It keeps track of all the details of an incident or service request and is the first point of contact for users.
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You will do the following by joining this Organization:
- Call etiquette and customer support skills
- Management of tickets end to end
- Basic ITIL principles of Incident, problem & change management is required
- Experience in managing voice & non-voice support (Calls, chats & email)
- Adhering to SLAs such as email and chat response times. ASA for calls & etc.
- Conforming to predetermined benchmarks for metrics such as C-SAT, AHT, FCR, schedule adherence, escalation threshold, quality scores, and others. No RED light calls throughout the entire year. Understanding of the above KPIs is required
- Client value addition, issue prioritizing, VIP support, and assessing business impact are fundamental requirements for this position.
- Process incoming service requests, incidents, and change requests and provide an appropriate response.
- Respond to emails and manage numerous support inboxes.
- Prioritize and troubleshoot reported application issues.
- Report and document any new application bugs.
- Communicate with end users, including external (non-Deloitte) client users, including contacting Partners, Directors, and Senior Managers from the client company.
- Resolve and troubleshoot technology-related difficulties pertaining to technologies such as MS Office and custom-made apps built mostly on the Microsoft stack (ASP.NET, C#, Active Directory, and DPASS).
- Provision user accounts for non-Deloitte client users external to the firm.
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The ideal applicant will be:
- Comfortable working 24 hours a day, seven days a week (shifts change up to once a month):
Ø 5:30 AM – 2:30 PM IST,
Ø 2:00 PM – 11:00 PM IST
Ø 9:00 PM – 06:00 AM IST
- Have a strong interest in technical knowledge and learn things quickly.
- Helps the organization with customer service by getting, analyzing, and checking the accuracy of the information in a timely manner.
- Starts and/or carries out corrective actions as needed to make sure that a high level of customer satisfaction and a high standard of service is maintained.
- Have shown that you can work in a fast-paced, changing environment, setting priorities and adapting to changing business needs.
- Extraordinary attention to detail, relevancy, authenticity, and accuracy of information gathered, as well as the ability to quickly structure, organize, and synthesize data with the end user in mind.
- Enthusiastic self-starter with a “can do” attitude who consistently gives high-quality work.
- Extraordinary attention to detail and a willingness to work in a demanding, results-driven, and often-changing global business environment.
- Able to work under tight deadlines, prioritize and do more than one thing at once, take responsibility, and follow strict internal quality assurance processes.
Technical & Professional Skills Required
- Any Graduate.
- 0-1 year experience
- Excellent phone, chat, and email customer service.
- Excellent command of the English language when spoken
- MS Office and ServiceNow experience knowledge is preferred.
- Exposure to things like ITIL framework, application support, etc.
- Excellent written and verbal skills and experience in customer service.
- It’s easy to work 24 hours a day, 7 days a week.
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What is GTLO?
GTLO is a business unit of Deloitte. It was started in the year 2013.
GTLO is a part of Deloitte Consulting LLP.
Deloitte is a well-known company in the international market. Deloitte has a large number of employees working in various departments.
The company has a large number of job opportunities every year. There are a large number of job opportunities in the year 2022.
The company is offering jobs in various departments. The departments where jobs are offered are marketing, finance, tax, and others.
The company has job opportunities available in the year 2022. The company provides jobs in various cities.
The cities where jobs are available are Delhi, Mumbai, Noida, Pune, Hyderabad, Gurgaon, Chennai, Bangalore, Kolkata, and others.
The company offers jobs in various fields. The fields where jobs are available are finance, human resources, research, and others. The company has job opportunities available in various fields.
Hope you have applied for this Deloitte Jobs For Freshers | GTLO Customer Support Analyst Job Openings 2022. We have provided you with all the information required to apply for this job. Please share this article with your friends if it helped you in any way.
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